REVIEWS

CUSTOMER

REVIEWS

Aquaguard Systems Inc.
4.8
Based on 129 reviews
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Linda Ward
Linda Ward
22:22 25 Apr 24
We were very satisfied with the French Drain they put in our basement. They started on time each day and finished a day earlier then expected. The men were very hard workers and did a excellent job. Would highly recommend.
Donald mccrimmon
Donald mccrimmon
14:39 25 Apr 24
If you need a company that does great work at reasonable price, aquaguard is it. Had them put in drain and sump pump 10 years ago. Haven't had one drop of water since then. Workers were great job done in 1 day. No mess for me too clean up they did it all. Now on other side of house water coming in basement. Called aquaguard got a great price and I am going to set a date for work to begin. If you have any problems with water coming in or bowed walls, this is the company to use. I highly... recommend them.read more
Charles Moon
Charles Moon
01:53 23 Apr 24
We hired Aquaguard to add three egress windows and wells for our basement.Chris provided a great selection of different types of egress windows and wells (ultimately selected casement windows and a square well), and provided general updates to expected start and duration of the project.John and his crew did the actual work, and they took great care to ensure the work did not impact other areas of the house (e.g., kept dust down during cutting through the block wall), and that the work was... done efficiently and well. Any unforeseen problems that arose during the work was well communicated, and any issues that were found to be within John’s purview of being fixed was fixed. An example of this is that one of panes for one of the windows was cracked due to manufacturer error; the window was installed, and then a couple of weeks later, John came back to replace the window. Problems inevitably arise during construction projects, and the way contractors resolve the issues show how important the work is to them; and Aquaguard showed to be meeting their word in the project’s terms and provided great service.I would absolutely recommend Aquaguard for this type of work. Thank you for the great project!read more
Joanne Leo
Joanne Leo
22:57 20 Apr 24
We are very satisfied with the service we received from AquaGuard when our sump pump recently failed. Paula went above and beyond our expectations and we would highly recommend this company and their outstanding staff.
Ray Aliberti
Ray Aliberti
16:31 15 Apr 24
I’ve had a pump sump pump in my basement put in by Aquaguard in 1997 and just recently April 12 of this year 2024 it was over whelmed with water the rain we’ve had of historic nature I called when I had the problem and with all the rain and how busy they were man by the name of Tom called me and followed up with a kind, courteous, caring, thoughtful individual who took the time out of his probably very busy day to speak with me Not once but twice and then through texting and pictures assured me... that probably not that big deal but I’m so pleased and blessed to have had him take the time to look into the situation for me while he’s on probably numerous jobs. I’ve never wrote a review in my life that I was so impressed by this individual that I needed to say this.read more
Paul Croushore
Paul Croushore
12:28 04 Apr 24
I have been working with Tom and AquaGuard for several years, not because they didn’t do a good job, rather because they did an excellent job and made my basement dry. (And they’re a delight to work with)! Therefore I have referred many of my friends and neighbors to AquaGuard and will continue to do so. I live in Shadyside in a century-old house with a stone foundation; a key selling point will be my dry basement.
Bill Mocilan
Bill Mocilan
18:50 21 Mar 24
Good crew. Well versed at what they do.
Jeanetta Marie
Jeanetta Marie
16:42 18 Mar 24
I live in Hawaii where Aloha is expected and experienced … one of the perks or paradise. I am visiting my aunt in Verona PA who needed waterproofing. I did thorough research and chose AquaGuard Systems. I can write a book about how professional, patient, and pleasant the experience has been. Instead, I will sum it up by saying AquaGuard has been an answer to prayer! From the initial phone call to set the appointment, the free quotation with extremely fair price, the answered questions prior to... the signed agreement, the early (on-time) daily arrival of contractors, every unexpected issue that arose where the contractors communicated effectively AND fixed the issues of the aged property on their dime and time, the contractors kindness as they had to answer questions during the process, the final job left as clean AND neat as possible to a follow up visit after the work had been completed by the owner himself. AquaGuard did everything promptly to ensure not only a professional job but also CUSTOMER SATISFACTION. Truly red carpet service. If it was not for the snow, I would think I was in Hawaii receiving Aloha Service. Search no further, chose AquaGuard‼️read more
Kiran Khara
Kiran Khara
01:49 02 Mar 24
I generally do not write a review but was so impressed by AquaGuard by the excellent customer service and the owners hands on approach and honest bid . I greatly appreciated the fact that there was no high pressure sales tactics like the other companies. Not only didI save money but also established a strong foundation of trust and reliability withAquaGuard .
John Lyon
John Lyon
17:01 01 Mar 24
Tom (the owner) came out to give me a free estimate. He was punctual and professional. He showed me that what I thought was a structural problem was only a superficial problem and gave me tips on how to fix it. Didn't charge me anything. Truly impressive service. If I had had a real problem, I would have trusted them to fix it, based on Tom's professionalism.
Alyce Duffus
Alyce Duffus
21:12 28 Feb 24
We at my church have had them take care of a water issue. The job was done professionally and efficiently. Had to call them back to look at another problem. Identified the issue and did not try to sale me something we did not need. Identified a problem that we can take care of ourselves. Would use them again and refer them. Excellent
D L
D L
01:33 23 Feb 24
Excellent job performed on the exterior water proofing with two feet gravel backfill from the drain pipe to the top.
Antoinette Acri
Antoinette Acri
14:31 22 Feb 24
Sean and his crew did a fantastic job! They were very respectful and explained everything while they were doing it. They left the place spotless after! Highly recommend!
Diane Berman
Diane Berman
13:37 21 Feb 24
i can't praise this company enough. It installed my pump 14 years ago and when I when I had water in my basement for the first time this weekend, I assumed that my pump had failed and was due for a replacement. Wrong! First, Acquaguard appeared promptly with the same serviceman who installed the pump (that already tells you something about the company!). Second, they throughly inspected the system and diagnosed the problem as a failed water pump on a newly installed furnace. Finally, the... guys refused to charge me for the service call. I haven't experienced the professionalism and quality of service of this company in many other companies in my (advanced) years!read more
Joe P
Joe P
00:00 10 Feb 24
Great company and great experience top-notch service always! Thank you for all your help.
Bub Darnall
Bub Darnall
20:12 04 Feb 24
We hired AguaGuard for am interior french drain project. We found the entire experience with AguaGuard, from the initial estimate through the installation to be easy, informative and very professional. The owner (Tom), Paula in the office, and the entire installation crew (especially Shawn the supervisor) were extremely pleasant to work with and were happy to answer all of my questions. The work was done timely and the clean up was complete. AguaGuard delivered what the promised and I would... recommend using them!read more
Gordon Fisher
Gordon Fisher
16:20 31 Jan 24
As is common with renovation projects, we ran into some drainage issues and were immediately referred to Tom Gallagher and Aquaguard Systems by our contractor (Jason of Premier Kitchen and Bath), who had Tom on speed dial. Tom came out right away and assessed the issue and explained in detail the process necessary to fix our problem. Fortunately for us Tom was able to fit us into his busy schedule to avoid delays to our original reno. project. Days later Shawn and his crew were on scene,... immediately started digging up our basement and garage to install French drains and a sump pump. The crew were prompt, courteous, very friendly and extremely professional. Shawn took the time to answer questions and provide updated information along the way. They kept everything as neat and clean as possible considering the process involved. During the job it was determined that out exterior downspouts were not installed properly and options were provided to take care of that matter as well. Upon completion we were shown photos of all work that was done with a final explanation and instructions for the operation of the pump and advised to call at any time with questions or concerns. My wife and I could not be happier with the work Tom and his crew provided and grateful that our contractor recommended Aquaguard!read more
Austin Orth
Austin Orth
18:00 30 Jan 24
Marty smith
Marty smith
22:40 17 Jan 24
We have used Aquaguard a few times for both our commercial properties as well as our home and they were fantastic. They solved all our water issues and prevented any future issues.
Xander Paski (Xmaster1)
Xander Paski (Xmaster1)
20:21 19 Dec 23
Beyond satisfied with their work. We hired them to do some waterproofing on a rental property and it couldn't have gone better. They were timely, hard working, efficient, and very nice any time we spoke. If we ever need waterproofing work done in the future they will be the first place we look.
Mary DeAngelis
Mary DeAngelis
16:42 29 Nov 23
Chris McLaughlin was great to work with throughout the process, and any issues or questions I had Paula Benson was always helpful and pleasant. The crew that came out were fantastic. Hats off to Shawn, Aaron and Clyde. I can not say enough about the company and would recommend Aquaguard Systems to anyone looking for the work they do. 5 star rating from me.Mary
Lew Irwin
Lew Irwin
17:31 27 Nov 23
Excellent work at a fair price. Owner Tom came to our home and took his time in walking me through the issues and options for a moisture problem in the basement underneath the back side of our home. I especially appreciated that he didn't try to "sell me" on additional work that I suggested as a possibility... instead explained the significant costs and the uncertainty of success with an approach to the issue that I had seen suggested elsewhere. He quoted a fair price and then worked us into... their busy schedule, including moving us up when he had another cancellation. His crew, led by Sean, did good and efficient work. When they discovered an unexpected issue-- not surprising in our 110+ year old home in a historic district-- he took the time to show me the specifics and once again gave me options for dealing with it. Once that decision was made, the work was rescheduled to account for the new requirement and Sean and his expanded team returned and finished the job on the appointed day. All in all, it was work well done at a fair price, and I will recommend Tom and his company to my friends and neighbors when they have similar issues.read more
Ryan Hamill
Ryan Hamill
14:58 19 Nov 23
Tom came out to look at what I thought was water coming into our basement from outside. He was able to tell right away it was an internal plumbing issue. Glad that was the case. If we ever need help with our foundation Aquaguard will be our first call.
Liza Goldberg
Liza Goldberg
20:30 31 Oct 23
Paula, Lyndsy and Chris and the on site crew were great from start to completion of our project. We had water coming into our work shop and were not able to fix the problem on our own. Glad we called aquaguard. Work shop is now dry!
Dave Mulhern
Dave Mulhern
23:04 20 Oct 23
AquaGuard did a terrific job rebuilding a ciderblock wall that was failing on the back of my house, including installing a proper footing. The craftmanship was extremely professional. The crew spent the time to make sure the job was done right. With all the digging that was required I was impressed on how clean they left the property when they were finished. This is the second time my family has used AquagGuard. They did an great job waterproofing the basement at my sons house. I would... highly recommend this company.read more
Jeff Henzler
Jeff Henzler
16:10 18 Oct 23
Tom came out and laid out a plan for us to solve our basement problems French drain and support beams his team worked hard and diligently solved our problems
Nicholas Lockwood
Nicholas Lockwood
13:32 18 Oct 23
We have used Aquaguard twice over the course of 2 years. Once for an egress window and another time for a gutter drainage solution. Tom Gallagher came out to quote both of the jobs and he was very polite, personable, professional and knowledgeable. Both times he looked everything over and was honest with me about the pros/cons of the work I was asking for. But he never tried to upsell me for things I did not need, he was even happy to explain to me how to do the work myself, if I wanted. I cant... remember who our crew was for the egress window, but this most recent time we had Shawn, Clyde and Aaron. They were great to work with and had the job done in 1 day, when we were estimated 1-3 days. Overall I can't recommend Aquaguard enough, there is a reason we keep going back to them!read more
Barbara McLaughlin
Barbara McLaughlin
00:19 13 Oct 23
Chris McLaughlin was fantastic to work with throughout the process - Assessment through final product. He was responsive to all questions and provided the appropriate level of details. The team that completed the work also was informative and keep me informed each step of the way. The team listened to other work that was planned to be completed once they were done and eased the preparation for that work. I would recommend Aquaguard Systems, especially Chris and the team that completed my... job (Exterior French Drain & new drainage pipe for gutters).read more
M G
M G
03:46 21 Sep 23
Tom, the owner, went above and beyond by personally visiting us for an estimate. He arrived promptly, exuded professionalism, and seemed very genuine when discussing the particular issue we’re having with our basement. His commitment to not pushing unnecessary products truly resonated with me, and I wholeheartedly appreciate his unwavering honesty. A refreshing experience! ⭐⭐⭐⭐⭐
Heather Mohan
Heather Mohan
17:54 19 Sep 23
Absolutely, positively, phenomenal! Totally painless experience. My garage was a mess and now it looks so great. Tom, Shawn, Clyde and Aaron were the best. Completely professional. They really know their stuff. I would recommend Aqaguard to my friends, family and everyone else in a heartbeat. Kudos! Thanks!
Leah King
Leah King
17:20 19 Aug 23
We had a great experience with Aquaguard and I have no hesitation recommending them to anyone who is experiencing water issues in their home. In fact, I have already recommended them to two of my neighbors. I received a very prompt response to my inquiry and Chris came to my home within a few days to meet with me and discuss our issue. He took a great deal of time with me, explaining what was happening as well as the recommended solution. He answered all of my questions, and showed me pictures... of other work the company has done. Going into our repair, I felt so confident and knowledgeable. On the day of our repair, the crew showed up on time and were very professional. They explained the work they did and answered a few more of my questions. It’s been a few months now and our basement is bone dry. I am very happy that we chose Aquaguard.read more
Brandon Allison
Brandon Allison
00:05 08 Aug 23
We had a very positive experience with Aquaguard. Lynsey was quick to get us scheduled for an assessment. Chris came out the next week, assessed the situation, and gave us his recommendation. When we decided to move forward with the recommended interior French drain in our basement, we were put on the schedule. Two weeks later, a crew came out and finished the job in two days. They worked hard, were very professional, and left the basement as clean as they could with a project like this. Clyde... and his crew covered our furniture with plastic to help reduce the dust. The finished result looks great.read more
Jessica Lynn
Jessica Lynn
18:02 08 Jun 23
I cant say enough great things about this company! I needed my foundation wall rebuilt due to a previous company installing straps wrong that ended up causing a tremendous amount of bowing in the wall. Tom the owner came out the next day and provided me with a detailed plan. He was very meticulous and detailed which I loved because other companies I called were not. He told me what materials they would use, which were quality grade products and explained what would be done. They rebuilt the... wall, waterproofed it, installed a french drain and graded the front and rear yard. They started a few weeks after meeting with Tom and got done in little over a week. All of the workers were amazing. Tom was great staying in contact and making sure everything was going well. He stopped by numerous times to check on the project. Lynsey and Paula were amazing with contacting me throughout the project and keeping in touch about any delays or etc. Paula helped me a lot with different financial options as well. The foreman father and son John were also great. They did quality work, cleaned up after themselves and asked throughout the project if there was anything I would like done with certain plants or rocks that were on the part where they needed to dig. This company nit only does great work but they are a very compassionate caring and accommodating company. You can tell they have integrity and take pride in their company. If anyone needs work done make sure you guys go with these guys!read more
Alexander Moyer
Alexander Moyer
15:24 10 Dec 22
Great experience overall with Aquaguard. We were frequently contacted by the office for schedule changes due to weather and reminders of the upcoming project. The work was carried out exactly as stated during the proposal process. Casey, the foreman, took the time to pause the project during different phases so that I could come observe and take pictures along the way. The staff were knowledgeable and the project team members answered my questions thoughtfully.
Danielle Cohen
Danielle Cohen
01:17 09 Dec 22
AquaGuard was professional and did a great job installing our downspouts. Lynsey is courteous and helpful! The foreman did a nice job explaining and reviewing the work completed. After digging, the workers replaced our ground and grass over the piping seamlessly, so you cannot even tell that work was done in the yard.
Mary Lester
Mary Lester
15:08 17 Oct 22
Tom and his office staff did a good job arranging and meeting our project deadline, Shawn and his crew did a fine job on the installation side of the interior French drain…. Showed up on time and worked conscientiously and continuously throughout the project, we were initially given a 5-8 day timeline(a fairly large job)and they finished in 5 ……I’m actually looking forward to the next heavy rain and staying dry😊
Jared Stelmach
Jared Stelmach
20:37 04 Oct 22
Shawn and crew did a great job. The team showed up at scheduled time (they even called if they were going to be a couple minutes late due to traffic), worked throughout the day with what appeared to be very little to no breaks which is a testament in itself with the level of laborious work it was and all were extremely polite and willing to take the time to answer any questions that arose. I would definitely recommend AquaGuard for basement waterproofing projects.
NICOLE CALLOWAY
NICOLE CALLOWAY
16:20 04 Oct 22
Excellent customer service and outstanding work!!! We had major issues with our foundation and water damage in our garage. The crew at AquaGuard was amazing. Very professional, knowledgeable and skilled. The owner, Tom, made sure we understood every step of the repair process. We are very satisfied and I highly recommend AquaGuard.
zimin schumann
zimin schumann
22:01 25 Aug 22
Shawn and his team did a great job! They were very courteous and efficient at their work. The entire process went very smoothly from the quote to the scheduled work. I am relieved that my garage floor stays dry and I would highly recommend this company to anyone with flooding issues in their garage.
Valerie Harper
Valerie Harper
16:39 31 Jul 22
Despite my project being small, they were very informative of what they could do for my home and wanted to help. Many companies did not want a small project. Excellent customer service and professional beginning with Tom Gallagher and the entire team. My outside foundation looks very nice and I have a warranty.I highly recommend them for big and small jobs.
Colin Burger
Colin Burger
10:33 28 Jun 22
Excellent experience from start to finish. From scheduling to install and follow up, this is a very professional and high quality company to work with. French drain is working great.
Bob Hawk
Bob Hawk
16:05 18 May 22
John and Cliff did a terrific job replacing a front porch over a fruit cellar and replacing column structural supports in my parents home. They understood the project and demonstrated exceptional workmanship. Very competent craftsmen! I would absolutely use Aquaguard again.
Richard Brasko
Richard Brasko
16:28 06 May 22
Our backyard would flood when it rained and we have two dogs that truly love playing in the yard. We would have to wait days until the rained stopped because of the flooding issues. AquaGuard came in and installed a drain line. First prognosis is it looked like it has worked but we won't actually know until the rains stop (lol). However, our dogs was able to enjoy playing in the yard after it was finished and the rain stopped.The crew that came here to do the work was nothing less than... professional. They went right to work and didn't stop until the job was complete.Trust in AquaGuard because we sure do!read more
Christeos Pir
Christeos Pir
17:41 05 Dec 21
Great experience with them waterproofing our 100+ year-old-basement. They gave us their expert advice but also listened to our suggested adjustments to the solution, something many contractors won't do. They did a great job, cleaned up after themselves (also something some contractors fall down on), and were both timely and quick. Recommended
Philip Lacey
Philip Lacey
12:46 23 Jul 21
We are very happy with the end product. Garage looks awesome. They came when promised and completed the job promptly.
Brennan Hurley
Brennan Hurley
13:46 28 Apr 21
I've worked with AquaGuard on several projects and routinely recommend them to my customers. I'll never hesitate to recommend them.The job will be done right. You'll deal with nice people. You'll be treated fairly. No question, highly recommend.
Andrea Hurley
Andrea Hurley
00:18 16 Apr 21
Professional and friendly people to deal with. We had a French drain and sump pumped done by them and they worked quick and fully cleaned up after themselves after jackhammering in our garage and basement. We have had no problems with water at all.
maryann PERDZIOLA
maryann PERDZIOLA
20:41 18 Mar 21
AquaGuard came out to install a drain in my back yard where an underground spring had caused the yard to be a swamp. The crew was on time, very communicative on what they were doing, keeping us posted with the ongoing work. Very courteous and polite. They completed the job and left the yard immaculate. You would not even know it was dug up. Excellent job.
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